UHS has their hospital located in Sharjah where they were utilizing Avaya IP Telephony infrastructure (Avaya CS1K) with a basic flavor of contact center is used.
UHS wanted to have a better utilization for the system and resources through consolidating the IP Telephony Infrastructure and to centralize the contact center services.
UHS’s requirement was to deploy the complete proposed solution in high availability (Active/Passive) and Media Gateway in Active/Active Mode. The following requirements are mandatory.
As part of the project MDSPACC was engaged to work on the system and solution design along with the consultancy services for the Contact Center services and operations.
The project implementation was to deliver the below features and solutions, which were completed successfully.