Zulekha Hospital is located in Sharjah and were utilizing Avaya IP Telephony infrastructure (Avaya CS1K) using a basic flavor of contact center services.
UHS wanted to have a better utilization for the system and resources through consolidating the IP Telephony Infrastructure and centralizing the contact center services.
UHS’s requirement was to deploy the complete proposed solution in high availability (Active/Passive) and Media Gateway in Active/Active Mode.
As part of the project MDSPACC was engaged to work on the system and solution design along with the consultancy services for the Contact Center services and operations.
The project implementation was to deliver the below solutions which have been completed successfully since.