Mediclinic has multiple Hospitals, clinics and distributed locations that were utilizing Avaya IP Telephony infrastructure (Avaya CS1K, IP Office, R6 release of Communication Manager). Within each site a contact center had been configured and was considered as a different silo.
Mediclinic wanted to have a better utilization for the system and resources through Consolidation of the IP Telephony Infrastructure and centralisation of the contact center services.
As part of the project MDSPACC was engaged to work on the system and solution design along with the consultancy services for the Contact Center services and operations.
The project implementation was to deliver the below features and solutions, and this is completed successfully.